Michelin<\/a> recebeu o galard\u00e3o \u201cL\u00edderes em Servi\u00e7o\u201d, como reconhecimento pela qualidade do seu servi\u00e7o de aten\u00e7\u00e3o ao cliente, atribu\u00eddo pelo \u201cCertame dos L\u00edderes em Servi\u00e7o\u201d <\/strong><\/p>\nUma distin\u00e7\u00e3o que a Michelin recebe pelo sexto ano consecutivo, fruto da estrat\u00e9gia implementada pelo Grupo para colocar o cliente no centro das aten\u00e7\u00f5es, e ser a refer\u00eancia em experi\u00eancia do consumidor<\/p>\n
A Michelin foi uma das 29 empresas galardoadas nesta d\u00e9cima segunda edi\u00e7\u00e3o do \u201cCertame L\u00edderes em Servi\u00e7o\u201d, que levou a cabo a sua entrega de pr\u00e9mios no dia 4 de outubro, numa Gala realizada em Madrid. Para alcan\u00e7ar este reconhecimento enquanto l\u00edder em aten\u00e7\u00e3o ao cliente, a Michelin superou uma exaustiva avalia\u00e7\u00e3o composta por mais de 200 testes nos respetivos canais \u00e0 dist\u00e2ncia da empresa (chamadas telef\u00f3nicas, emails e formul\u00e1rios, navega\u00e7\u00e3o na Internet, redes sociais e chat virtual), juntamente com um inqu\u00e9rito de satisfa\u00e7\u00e3o realizado junto de 2000 pessoas.<\/p>\n
Oferecer n\u00e3o s\u00f3 os melhores produtos, mas, tamb\u00e9m, servi\u00e7os de qualidade, que acompanhem o consumidor, \u00e9 uma das prioridades da Michelin, que inova constantemente com o objetivo de responder \u00e0s necessidades de um mercado cada vez mais din\u00e2mico. Para tal, a Michelin estabelece uma rela\u00e7\u00e3o multicanal, e oferece um suporte o mais pr\u00f3ximo poss\u00edvel dos utilizadores, com um acompanhamento que come\u00e7a durante o processo de sele\u00e7\u00e3o e compra, antes da desloca\u00e7\u00e3o ao distribuidor ou oficina autorizados, e se prolonga por toda a vida do pneu.<\/p>\n
No momento de recebimento do pr\u00e9mio, Laura Crespo, Respons\u00e1vel de Comunica\u00e7\u00e3o Comercial da Michelin Espanha Portugal, declarou:\u00a0\u201cPara a Michelin, a satisfa\u00e7\u00e3o do cliente foi a nossa raz\u00e3o de ser durante 130 anos. As nossas equipas de Aten\u00e7\u00e3o ao Consumidor superam os seus limites dia ap\u00f3s dia, para cumprir com as crescentes expetativas dos utilizadores. Voltar a receber este prestigiante galard\u00e3o incentiva-nos a prosseguir com o nosso compromisso permanente para manter o n\u00edvel, e refor\u00e7a a ideia de que estamos a trabalhar na dire\u00e7\u00e3o certa\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"
A Michelin recebeu o galard\u00e3o \u201cL\u00edderes em Servi\u00e7o\u201d, como…<\/p>\n","protected":false},"author":13,"featured_media":18172,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29],"tags":[48],"class_list":["post-18193","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-empresas","tag-michelin"],"yoast_head":"\n
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